Shipping & Returns

Delivery

The majority of orders to Australian addresses are dispatched the same day, via Australia Post. Therefore, you can expect to receive your items within 1-5 working days after you have placed your order. For unusually heavy items, delivery may take an extra day or so, so please contact us if you have an urgent order in such cases. The ordering process includes you giving us your email details, so if there is any delay expected, we can inform you straight away.

If you need something by guaranteed next day delivery, and don't mind paying a little extra, just give us a call, and we'll do our best to sort it out for you.

Returns/Guarantees Policy

No Quibbles Guarantee
Our returns policy is simple! Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart (which is fair enough) you must return it to us unused and in its original condition within 30 days for a prompt replacement, exchange or refund.

Returns

How do I return an item? Simply call us on 0414 939 376, and one of our customer support team will issue you with a Returns Authorisation Code (RMA) that will enable us to process your return quickly and efficiently. You must obtain a Returns Authorisation Code and fill in a Returns form before sending anything back to us or we will not be able to process your return. To give you a few pointers on how we manage our returns, here are some simple and easy to follow guidelines:

Faulty or defective items:

If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. You are responsible for any other service provided to you in connection with your purchase, e.g. gift wrapping. The item(s) must be returned within 30 days of purchase.

Change of heart:

Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. You are responsible for any other service provided to you in connection with your purchase, e.g. delivery charge. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. In any event, the item(s) must be returned within 30 days of purchase. When first trying out your new camera, please do so somewhere clean and safe - we can't replace muddy, scratched, torn or grass-stained stuff. Goods that include software: Any item which includes software must be returned with the software unopened.

Returning a gift:

We are happy to exchange faulty or defective products that have been sent as a gift. If you are returning an item but would like to exchange it for something else and you're not sure what, we are happy to issue a gift voucher for the value of the item you are returning. If a refund is required however, please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser.

Items lost in transit:

We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Registered/Special Delivery.

Refunds, replacement and exchanges:

Refunds, replacements or exchanges are usually within 7 working days of receipt of the returned item(s) by Action Cameras Limited. Any refund will be made in the same form of payment that was used to make the initial purchase.

Please note, in all instances XS Industries shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.